Returns

At Frizzl Shop, we strive to ensure your complete satisfaction with every purchase you make from our online store. We understand that there may be instances where you encounter problems with a product upon delivery, such as damage or improper manufacture. In such cases, we are here to assist you and provide a hassle-free return and replacement process.

1. Eligibility for Returns: To be eligible for a return and replacement, the following conditions must be met:

• The issue with the product must be related to damage or improper manufacture.

• You must contact our customer support team within 7 days of receiving the product.

• A clear photograph or image of the product highlighting the problem must be provided.

1. Return Process: If you encounter any issues with a product upon delivery, please follow these steps:

• Contact our customer support team immediately and provide them with your order details and a clear photograph or image showcasing the problem.

• Our customer support team will assess the issue and guide you through the return process.

• Once your return request is approved, we will provide you with a return shipping label or arrange for a pickup, depending on your location.

• Please ensure that the product is securely packaged in its original packaging or a suitable alternative to prevent any further damage during transit.

1. Replacement: Upon receiving the returned product and verifying the issue, we will initiate the replacement process. The replacement product will be shipped to you at no additional cost.

2. Refunds: In the event that a replacement is not available for the product in question, we will provide you with a full refund, including any shipping charges incurred during the initial purchase.

3. Non-Returnable Items: Certain items are exempt from our return policy due to their personalized nature. These may include customized products or items with specific designs requested by the customer. Please review the product description and customization options carefully before placing your order.

4. Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a return request, please don't hesitate to reach out to our customer support team. We are here to help you and ensure your satisfaction.

Please note that all return requests are subject to our review and approval. We reserve the right to deny a return or replacement if the issue is not within the scope of our policy or if the eligibility conditions mentioned above are not met.

Thank you for shopping at Frizzl Shop. We appreciate your support and look forward to serving you again in the future!